CoinWeb - Verify Me API

Refund Policy

Effective Date: 8/31/2023

Thank you for using CoinWeb's Verify Me API services. We strive to provide you with a seamless and reliable experience. This Refund Policy outlines the terms and conditions under which refunds will be issued for the services provided by Verify Me API. Please read this policy carefully before using our services.

1. Refund Eligibility

CoinWeb offers refunds based on the following criteria:

1.1 Failed Verification Transactions: If a verification transaction using the Verify Me API fails to provide accurate or expected results due to a technical issue on our end, you may be eligible for a refund.

1.2 Service Outages: In the event of a prolonged service outage that significantly impacts your ability to use the Verify Me API, you may be eligible for a refund for the period during which the service was unavailable.

1.3 Duplicate Charges: If you are mistakenly charged multiple times for the same verification transaction, we will refund the additional charges.

2. Refund Process

2.1 Contact Support: To initiate a refund request, please contact our customer support team at [email protected] or call our helpline at 888-913-3335. Provide relevant details about the transaction and the reason for your refund request.

2.2 Verification: Our team will review your refund request and verify the eligibility criteria. We may require additional information to process your request effectively.

2.3 Refund Decision: Once your request is reviewed, we will notify you of the refund decision. If your request is approved, we will process the refund to the original payment method within [number of days] days.

3. Non-Refundable Situations

3.1 Successful Transactions: Refunds will not be issued for verification transactions that have provided accurate and expected results.

3.2 User Error: Refunds will not be provided if the failure of a verification transaction is due to incorrect input or errors on the user's end.

3.3 Terms Violation: If the refund request is linked to a violation of our Terms of Service, the request may be denied.

4. Contact Us

If you have any questions or concerns about our Refund Policy, please feel free to contact us:

Email: [email protected]

Phone: 888-913-3335

Address: DOMINION PROGRESS LTD, 20-22 Wenlock Road, London, England, N1 7GU

5. Policy Updates

CoinWeb reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on our website. It is your responsibility to review this policy periodically for any updates.

By using the Verify Me API services, you agree to abide by this Refund Policy.